Support
Email us and a person will read it. We aim to reply within three business days.
Contact us
Tell us the email address you signed up with and what happened. Screenshots help. Never send your password: we will never ask for it.
La app está disponible en español. Puedes escribirnos a support@kaylokay.com.
I forgot my password
On the sign-in screen, tap Forgot your password?, enter your email and we will send you a link to choose a new one. The link works once. If nothing arrives after a few minutes, check your spam folder, then email us.
I want to delete my account
You can do it yourself in the app, or ask us by email if you can’t sign in. Here is how, and what gets deleted.
Something is wrong with a listing, a person or a conversation
Open it in the app and tap Report. Our team reviews every report. To stop someone from messaging you, tap Block this person in the conversation or on their profile.
If you are in danger, call your local emergency number first. Reports are not watched around the clock.
My account was warned or suspended
Email us from the address on the account and say what you think happened. We will look at it and tell you what we decide.
Something is not working
Tell us which phone you use, what you tapped and what you saw. A screenshot is the fastest way to show us. Please also update the app to the latest version first.
Privacy, legal and copyright requests
To ask for a copy of your information, to correct it, or about anything in our Privacy Policy, email us with “Privacy request” in the subject. For copyright complaints, see section 11 of the Terms of Use.